Support
Questions about the Kimiro app, a generation, your account or a purchase? Write to us — we read every message and reply by email.
To help us answer faster, please include:
- your iPhone model and iOS version;
- the Kimiro app version;
- what happened, when, and which story or preset you chose;
- a screenshot of the error, if there is one.
Never send passwords or payment card details. Don’t attach photos of other people unless they have agreed.
Using the app
A generation failed or is taking too long
Generation time depends on the story, the format and current load. Check your internet connection and try again. If a job still fails, write to us with the approximate time and the story or preset you chose — and tell us if credits were deducted, so we can check it.
The result doesn’t look like me
Use a clear, well-lit photo of one person facing the camera, without sunglasses, heavy filters or objects covering the face. AI results are probabilistic: details, appearance and motion may differ from the photo or the examples.
Where are my results?
Your stories, images and videos appear in the app’s history. To keep a copy outside the app, save the result to Photos or share it to another app.
Can I use someone else’s photo?
Only with that person’s consent to AI transformation. See the Terms of Use for content rules.
Purchases and subscriptions
How do I cancel a subscription?
Subscriptions are managed by Apple: open Settings → your name → Subscriptions → Kimiro → Cancel Subscription. Deleting the app or your account does not cancel a subscription. Apple’s guide.
How do I request a refund?
App Store payments are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Eligibility is decided by Apple. Apple’s guide.
A purchase is missing
Make sure you are signed in with the same Apple Account you used to pay. If credits or a subscription still don’t appear, email us with the purchase date and the order ID from Apple’s receipt.
Account and privacy
How do I delete my account?
Open Profile in the app and choose account deletion. This doesn’t cancel an App Store subscription — cancel it separately in Apple settings. Files you exported to Photos or other apps stay there.
How do I delete a single result?
Remove the entry from your history in the app; this also requests deletion of its upload on our server.
Privacy questions and data requests
Write to dev@kimiro.app. How we process photos and data is described in the Privacy Policy.